Troubleshooting
Your clitoral vibrator stopped responding, won't charge, or feels weak. We'll walk you through every fix, from simple resets to when it's time to contact support.
You've got your lemon vibrator ready, and nothing happens. No vibration. No lights. Maybe it powers on but feels weaker than usual. The timing is never convenient, and the impulse to panic sets in fast. Take a breath. Most lemon vibrator issues are fixable in under five minutes with the right steps.
I'm going to walk you through the most common problems and exactly how to solve them. If you've owned your clitoral vibrator for a while or just unboxed it, this guide covers both first-use issues and mid-life troubleshooting.
Ninety percent of "my vibrator won't turn on" calls actually come down to the battery. Your lemon vibrator uses a rechargeable lithium-ion battery, which means it needs power.
First, plug it in using the included USB cable. Wait for the charge light to appear. Some models show a solid light when fully charged, others pulse. Check your manual or the Hello Nancy website for your specific model.
Let it charge for a full two hours minimum, even if you think it's partially charged. Lithium batteries sometimes go into sleep mode if they're completely depleted. A long charge cycle often wakes them back up.
If the light never appears, even after plugging in, move to the next section. If it appears and you've waited two hours, try turning the vibrator on. You should feel vibration within a second of pressing the power button.
Here's something that catches people off guard: the USB port on your lemon vibrator isn't making contact properly.
Unplug the cable and look at the charging port. It's small and magnetic, which is great for water resistance but means dirt, lint, or pocket debris can prevent connection. Use a dry cotton swab or soft lint-free cloth to gently clean inside the port. Don't use water or harsh materials.
While you're at it, check the USB cable itself. Look for bent pins, frayed edges, or visible damage. If the cable looks compromised, try a different USB charger or power bank. Sometimes the cable is fine but the power source isn't delivering current.
Reinsert the cable firmly into the port. You should hear or feel a small click. Some Hello Nancy users say it's louder than expected the first time. That's normal.
Occasionally a lemon vibrator's firmware gets stuck, usually after being left uncharged for months or after accidental water exposure. The power button won't respond, but the device isn't truly broken.
Try this: with the vibrator unplugged, press and hold the power button for 15 seconds. Count them out. Release. Wait 10 seconds. Plug it in and try powering it on again.
If that doesn't work, some Hello Nancy models support a full factory reset. Hold the button for 30 seconds while plugged in. The light should flash twice, then turn off. Unplug, wait 30 seconds, and try again. Check the care guide at Hello Nancy's site or reach out to support if you're unsure whether your model supports this.
Your clitoral vibrator turns on but feels significantly less powerful than before. This almost always means the battery is degrading or the charge is low.
First, ensure it's fully charged again. Then test it on the highest setting. If it's noticeably weaker than when you first got it, the battery may be reaching end of life. Lithium-ion batteries typically last 300-500 charge cycles. If you've owned your lemon vibrator for 2+ years and use it several times a week, this is normal wear.
Before assuming failure, try this: use the vibrator while it's plugged in and charging. Some users find performance improves slightly. If it still feels weak, contact Hello Nancy support with your purchase date and usage frequency. They can verify warranty coverage or discuss replacement options.
Your lemon vibrator is water-resistant, not waterproof. There's a meaningful difference. Water-resistant means it can handle splashes, light rain, or a quick rinse. It does not mean you can submerge it or run it under a faucet.
If you've exposed it to more water than intended, here's what to do:
Stop using it immediately. Don't plug it in. Instead, let it air-dry completely in a warm, dry place for 48 hours. Prop it upright or at an angle so water can drip away from the charging port. Some users place it in a warm closet or next to a fan.
After 48 hours, attempt charging very briefly. If the light appears and the device powers on without sparking or unusual heat, it's probably fine. If anything seems off, don't use it and reach out to support.
To prevent this: always rinse your vibrator with cool water only (not hot), pat it dry with a cloth, and let it air-dry for 15 minutes before charging. Store it in a cool, dry place away from direct sunlight.
Rarely, the power button gets physically stuck, especially if lint or dust works its way into the seams during storage. Try gently wiggling the button while pressing. You're not trying to force it. Small, gentle movements.
If it truly won't budge and you haven't dropped or damaged the vibrator, contact Hello Nancy support. They can advise on opening the device safely or arranging a replacement if it's still under warranty.
You've done all the above and nothing worked. Or your lemon vibrator is brand new and defective out of the box. Here's what to do:
Head to the Hello Nancy contact page with the following details: your order number, purchase date, what you've already tried, and a brief description of what's happening. Include photos of the device and any visible damage if applicable. Response time is usually within 24 hours during business days.
Hello Nancy offers a 30-day return window on all clitoral vibrators and will replace defective units within one year of purchase if the issue isn't due to misuse or water damage beyond splash resistance.
Most vibrator problems are preventable. Charge your lemon vibrator monthly, even if you're not using it. Store it in the included pouch or a cool, dry location. Clean the charging port every few months with a dry cloth. Avoid extreme heat or cold. If you're traveling, keep it in your carry-on rather than checked luggage.
Read the care guide that came with your vibrator. Seriously. It's brief and covers material safety, storage, and what's not covered by warranty.
Lithium-ion batteries need a moment to deliver full power, especially if they've been dormant. This is normal. Use your vibrator for 30 seconds and the power should feel consistent. If it stays weak after a minute, the battery may be degrading and it's worth checking with Hello Nancy support.
Yes, briefly. Your lemon clitoral vibrator is water-resistant and can handle shower splashes. Don't hold it under running water for extended time, don't submerge it, and don't use it in a bath. Dry it thoroughly afterward before charging.
Try the button reset: hold the power button for 15 seconds while unplugged, then plug in and try again. If that fails, let it charge for another two hours. If still nothing, reach out to Hello Nancy support with your order number and they can walk you through a factory reset or arrange a replacement.
A healthy battery lasts 300-500 full charge cycles, typically two to four years with regular use. You'll notice the charge holding less power over time. That's normal wear. When it no longer takes a full charge or dies after five minutes of use, the battery has reached end of life.
Gentle warmth is normal. If it's uncomfortably hot to touch or you smell anything unusual, stop using it and let it cool completely. Don't charge it until it's room temperature. Contact Hello Nancy if the heat returns, as this can indicate an internal issue.
The lemon clitoral vibrator uses suction-based stimulation, which feels different than traditional vibration. Compare lemon vibrators to other clitoral toys to see which suits your preference. All Hello Nancy vibrators carry the same warranty and support.
Most lemon vibrator issues boil down to battery charge, cable connection, or a simple reset. Give yourself five minutes and work through the battery and connection steps first. If nothing works, Hello Nancy support is responsive and helpful. Your pleasure matters, and you shouldn't be without your toy for long.
For more on caring for your vibrator, check out the maintenance guide. And if you're still troubleshooting after two hours, reach out to Hello Nancy. They've seen it all and can usually get you back in action the same day.